stuartpturner

1. User types in a website URL.

2. User watches screen for a few seconds while the page loads

3. User starts to move the mouse to an appropriate link

4. Suddenly a pop up appears asking if the user would mind filling in a survey on the website/an aspect of the service/product range

5. The user sees a red mist descend over their field of vision

6. The user comes to naked, standing on their dining room table with a tie wrapped around their forehead like a bandanna, screaming, surrounded by the shattered remains of their PC.

Annoying survey - I have not even moved the mouse before this f*cker pops up

Perhaps you should consider the following before spraying these all over your homepage:

1. Ask when a customer is leaving, or has completed a transaction
2. Ask in a relevant section of the site
3. Create a survey page and promote it on site
4. Don’t ask at all – use email or direct mail

I don’t know about you, but asking me to fill in a site survey before I have even used the site in question is a usability FAIL.